First General Toronto, Your First Call in an Emergency | ABOUT FIRST GENERAL
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Our Company

Established in 1983, First General has led the property damage restoration industry in technology, service and customer approval rating. Coordinating your restoration needs, our focus is always on offering you peace of mind and satisfaction in an otherwise stressful situation.


Our Team

To serve you better, our certified specialists are constantly updating their expertise in restoration technology. As a member of the Institute of Inspection, Cleaning and Restoration Certification, we are ready to provide you with the information and service you would expect from the best.

Customer Satisfaction Comes First!

Communication with property owners, property managers and insurance companies is critical to a successful restoration project. We make it easy to share information about the status of work in progress, including full documentation of the work being performed, selection of materials, and confirmed work schedules. This is one of the many reasons we enjoy a high level of customer satisfaction and insurance company approval.

First General employees are trained to work with property owners, property managers and the insurance industry. Educated to look for hidden damage that can cause potential problems, we maintain industry qualifications, accreditations and guarantee that professionally executed projects are carried out.

We are restoration specialists with the knowledge and qualifications to complete any property restoration. Our goal is to provide you with the assistance and support you need so that relief is only a few steps away.

Our Commitment

From our customer service representatives to our project managers, every member of our professional restoration team understands your needs. We are committed to working with you through each stage of the restoration process. Giving you the confidence and security that your property is in good hands.

Community / Philanthropy

At FGS G.T.A. we believe it is imperative and good governance to give back to your community and support a charity of choice.

Our charity of choice is Special Olympics Canada.

Special Olympics is very close and dear to our hearts as our charity as Darryl and Stella D’Silva two of our stakeholders have a son Alex who was born with Down Syndrome.

Alex has become the FGS token Celebrity with both our employees and our insurance partners.

Alex has been involved with Special Olympics Canada for the past 10 years. Participating in such programs as basketball, curling, soccer and baseball.

During the year Stella gives many speeches explaining the value of Special Olympics from the point of view of the parent and athlete to current and potential sponsors and partners of Special Olympics Ontario and Special Olympics Canada. Stella and Darryl’s son Alex, accompanies her at all the speeches and adds a few words of his own. They meet with various partners and talk with them explaining the importance of Special Olympics to the athletes, to their families and the community at large. Stella and Alex were recently the guest speakers at the 2015 Special Olympics Limitless Gala at the Royal York Hotel , Attended Special Olympics Queen’s Park Day, and have also been on TSN promoting Special Olympics, as well as many other events over the years.


Environmental / Green Initiatives

At First General Services, we strive to mitigate our loss assignments in a manner that lessens the impact on the environment. By using leading edge drying equipment we reduce the time and electricity needed to dry structures and finishes. Specialty drying equipment enables greater amounts of original finishes to be saved and dried. This process reduces the amount of waste generated, loss of use time and reinstatement costs.

Not all losses can be dried without some selective demolition and, when this occurs, we are mindful of diverting recyclable materials from the waste stream with a goal of 80% diversion when possible and we ensure hazardous and electronic wastes are taken to the proper waste disposal facility.

At First General Services, we take stewardship of the planet seriously. We use plant-based, environmentally-friendly cleaners and disinfectants whenever possible. By reducing the use of toxic chemicals when processing a loss, we reduce the need to displace the homeowner or use additional mechanical controls to clean the air which, in turn, saves both time and energy.

Sometimes there are pre-existing hazards built right into the home like asbestos-containing materials, lead, mercury and mold. Our team approach to claim management gives our front-line workers access to decades of experience in identifying potential hazardous materials before any work even begins. Once identified and confirmed, we have the resources and tools to effectively isolate and remediate the hazardous materials without exposing homeowners or the general public to undue risk.

Our fleet of service vehicles are equipped with telemetric/GPS monitors to enable effective dispatching of service personnel to claims. The monitors allow for up-to-the minute reports on vehicle system performance to ensure that our modern fleet is running as efficiently as possible. With the rising costs of fuel and vehicle maintenance, being proactive allows First General Services to reduce repair costs and keep its fleet running at peak performance levels.

It is our Mandate to reduce our GHG”s (Green House Gas Emissions).

First General Service Solution Inc. is committed to excellence in serving all customers including people with disabilities. First General Service Solution Inc. is also committed to providing any necessary accommodation(s) for any member of its staff with disabilities.